From the Desk of Bob Carr:
At TLC, we know inviting a company to your home for a quote isn’t something you take lightly. Over the years, homeowners have asked us many of the same questions before booking an appointment. I wanted to take a moment to answer them for you directly, so you feel confident and comfortable before we ever step onto your property.
Do you charge for an estimate?
No. All of our estimates are complimentary. We believe you should have the information you need up front before deciding whether to move forward.
Will someone try to pressure me into signing on the spot?
Absolutely not. TLC doesn’t believe in high-pressure sales tactics. Our goal is to educate you, walk you through your options, and then step back so you can make the decision that’s right for your home and budget.
How long will the appointment take?
Most quotes take about 30–60 minutes, depending on the complexity of your project. We’ll take the time we need to carefully inspect the property, answer all your questions, and give you a clear, written proposal.
Do you provide pricing right away?
In most cases, yes. When we’re on your property, we can typically provide same-day pricing for yard drainage, sprinkler maintenance, or outdoor lighting.
But here’s the best part: you don’t always have to wait until we visit. On our website, you can go to the Drainage section in the drop-down menu and click on Drainage Pricing. There you’ll find real numbers that give you a good idea of what your project may cost before we even meet. This way, you know up front what kind of investment it will take to solve your water problem and protect your home.
Are your crews licensed and insured?
Yes. Every TLC crew member is fully trained, licensed, and insured. You can rest assured the work will be done to the highest professional standards, and your property is protected.
What makes TLC different from other companies?
We stand behind our work with a true guarantee. All of our yard drainage and sprinkler solutions are backed by a seven-year warranty—one of the strongest in the industry. If something isn’t right, we make it right. That’s part of the TLC promise.
What should I do to prepare for the visit?
Not much! Just make sure we have access to the areas of your property we’ll need to see. If you already have questions or specific concerns, jot them down so we can cover everything during our visit.
When you invite TLC to your home, you’re not just getting a quote—you’re getting a trusted partner who guarantees the work and backs it up with a seven-year warranty. Our goal is simple: to give you peace of mind that your property is in the best hands.
If you’re ready to get started, give our office a call at 410-721-2342 or schedule online today. We’ll take care of the rest.
— Bob Carr, TLC