Privacy Policy

SECTION 1

Acceptance of These Terms

These Terms of Service ("Terms") are a binding agreement between you and TLC Incorporated ("TLC," "we," "us," or "our"), a [Maryland corporation] with its principal place of business at 1651 Defense Highway, Gambrills, Maryland 21054.

By accessing or using tlcincorporated.com and any related pages, forms, or online tools (together, the "Site"), you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Site.

SECTION 2

What the Site Is — and Isn't

The Site describes TLC's services, including lawn sprinkler and irrigation system design, installation, and maintenance; landscape and architectural outdoor lighting; holiday and decorative lighting; yard drainage solutions; and garage makeovers and flooring for residential and commercial properties in Maryland, Washington, D.C., Northern Virginia, and Delaware.

Information on the Site is provided for general informational purposes. Photographs, project galleries, and descriptions illustrate representative work; they are not a promise that your project will look identical or produce the same result. Site conditions, soil, grading, water pressure, existing utilities, local code, and homeowners' association rules all affect what is possible on a given property.

Nothing on the Site is a binding offer to perform work at a stated price. A contract for services is formed only when TLC and the customer sign a written proposal or agreement.

SECTION 3

Eligibility

You must be at least 18 years old and able to form a binding contract to use the Site or submit a service request. If you are using the Site on behalf of a company, homeowners' association, or other entity, you represent that you are authorized to bind that entity to these Terms.

SECTION 4

Estimates, Quotes, and Service Requests

• Any figure, range, or "starting at" price shown on the Site or generated by an online tool is an estimate only and is not binding on TLC.
• Firm pricing requires an on-site evaluation. Written proposals are valid for the period stated on the proposal and may be revised if conditions differ from what was observed, if scope changes, or if material costs change materially.
• Submitting a contact form, quote request, or scheduling request does not create a contract, reserve a service date, or obligate TLC to perform work. We will follow up to confirm.
• You agree that the information you provide — including property address, access details, and the location of known utilities, invisible fences, septic fields, or private lines — is accurate and complete. Accuracy matters: excavation and trenching depend on it.

SECTION 5

Scheduling, Seasonal Services, and Service Agreements

Seasonal work — spring startups, backflow testing, fall winterization and blowouts, holiday lighting installation and removal — is scheduled by route and is weather-dependent. Dates communicated through the Site or by email are targets, not guarantees, and may shift due to weather, ground conditions, equipment, permitting, or crew availability.

Recurring maintenance plans, service agreements, and their renewal, cancellation, and pricing terms are governed by the separate written agreement for that plan. Where that agreement conflicts with these Terms, the signed agreement controls with respect to the services.

SECTION 6

Online Payments

If the Site offers online bill payment or deposits, payments are processed by a third-party payment processor, Stripe. Your use of that service is also subject to the processor's terms and privacy policy. TLC does not store full payment card numbers.

You are responsible for ensuring payment information is accurate and that you are authorized to use the payment method. Invoicing terms, deposits, late fees, and refund eligibility are governed by your signed proposal or service agreement. 

SECTION 7

Acceptable Use

You agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms;
• Submit false, misleading, or fraudulent information, or impersonate another person or property owner;
• Attempt to gain unauthorized access to the Site, its servers, or any connected system;
• Introduce malware, or interfere with or disrupt the Site's operation or security;
• Use automated systems — scrapers, bots, harvesters — to collect content, images, or contact information from the Site;
• Copy, reproduce, or republish Site content for a competing business or commercial purpose without our written permission;
• Use the Site to send unsolicited commercial messages to TLC or its personnel.

SECTION 8

Intellectual Property

The Site and its contents — text, project photography, layouts, graphics, video, and design — are owned by TLC or its licensors and are protected by copyright, trademark, and other laws. The TLC name, logo, and any service marks appearing on the Site are TLC's marks and may not be used without prior written permission.

You may view, download, and print Site pages for your own non-commercial use in evaluating our services. All other use is prohibited without our written consent.

SECTION 9

Reviews, Photos, and Other Submissions

If you submit a review, testimonial, comment, photo, or other content to the Site, you grant TLC a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, adapt, publish, and display that content in connection with our business, including in marketing materials, with attribution by first name and general locality unless you tell us otherwise.

You represent that you own or have the rights to the content you submit and that it does not violate anyone else's rights. We may remove any submission at our discretion.

Separately, TLC may photograph completed projects. If you would prefer that photographs of your property not be used in our marketing, please tell us in writing, and we will honor that request.

SECTION 10

Communications and Consent

By providing your phone number or email address, you consent to receive communications from TLC about your inquiry, estimate, scheduling, and service — including by phone, email, and, where you have opted in, text message. Message and data rates may apply. You may opt out of marketing messages at any time by following the unsubscribe instructions or replying STOP to texts; we may still send transactional messages about scheduled work.

SECTION 11

Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

SECTION 12

Third-Party Links and Services

The Site may link to third-party websites, manufacturer pages, financing partners, or review platforms. TLC does not control and is not responsible for their content, products, privacy practices, or terms. Links are provided for convenience and do not imply endorsement.

SECTION 13

Disclaimer of Warranties

This section applies to the Site only. It does not limit, waive, or disclaim any workmanship or product warranty TLC provides in a signed proposal, service agreement, or warranty certificate, and it does not affect any warranty rights you have under Maryland law.

SECTION 14

Limitation of Liability

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. Nothing here limits liability that cannot be limited under applicable law, including for personal injury caused by negligence. Liability arising from services performed at your property is addressed in the applicable service contract.

SECTION 15

Indemnification

You agree to indemnify and hold harmless TLC and its officers, employees, and agents from any claims, damages, losses, and reasonable attorneys' fees arising out of your misuse of the Site, your violation of these Terms, or your violation of any law or third-party right.

SECTION 16

Governing Law and Venue

These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-laws rules. Any action relating to these Terms or the Site will be brought exclusively in the state or federal courts located in Anne Arundel County, Maryland, and you consent to the personal jurisdiction of those courts.

[Optional: if you want binding arbitration and a class-action waiver instead of court, have counsel draft that clause — Maryland courts scrutinize consumer arbitration provisions and the wording matters.]

SECTION 17

Changes to the Site and to These Terms

We may modify, suspend, or discontinue any part of the Site at any time. We may also update these Terms; when we do, we will revise the "Last updated" date above. Material changes will be posted on this page. Your continued use of the Site after changes take effect means you accept the revised Terms.

SECTION 18

General

Severability. If any provision is found unenforceable, the rest of these Terms remain in effect.

No waiver. Our failure to enforce any provision is not a waiver of it.

Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and TLC regarding the Site. Signed proposals, service agreements, and warranties govern the services themselves.

SECTION 19

Contact Us

Questions about these Terms? Please reach out: